We have not observed any further issues stemming from the Central Remote, so this incident is now considered resolved.
Posted Jan 29, 2024 - 20:21 UTC
Monitoring
We have implemented a fix and are now monitoring for further issues. Please open a support ticket on the IODC service desk if you continue to encounter problems.
Posted Jan 29, 2024 - 16:35 UTC
Investigating
We are currently looking into a network issue impacting the Central Remote's ability to send check-ins to devices. Until this is fixed, please open an IODC Support service desk ticket listing the JIDs of any devices that require a check-in and we will manually contact the device for you.
Posted Jan 29, 2024 - 15:13 UTC
This incident affected: Office-Facing (Central Remote).